Refund policy

U.S. Domestic orders are shipped via the United States Postal Service (USPS). International Orders are shipped via USPS Flat Rate. Once order is ready for processing an email will be sent out with tracking information.

We are committed to our customers’ satisfaction, however due to the nature in creating our products in small batches, we cannot accept returns or offer refunds on USED products. The ingredients in our products are posted on our website. Please make sure you are not allergic or sensitive to any ingredient in our products before purchasing.

We will accept returns on unused/unopened products up to 5 days after it has been received. A refund will only be given on the cost paid for the products, shipping charges cannot be refunded once items leave our facility. Products ordered cannot be exchanged once they have been shipped, a refund will be issued after product has been returned.

Products must be sent to us in original packaging (container) and can be shipped to:

NowIamNappy
P. O. Box 43343
Philadelphia, PA 19129

Please email us and let us know they are being returned so we can process your refund quicker. contactus@nowiamnappy.com

Incorrect Shipping Information

If a package is returned to NowIamNappy LLC due to an incorrect or incomplete shipping address provided by a customer, the customer was not home for delivery or if the package exceeded the maximum amount of time to be held at a pick-up location, the customer will be responsible for the redelivery costs. NowIamNappy is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer; no refunds will be provided if any parts of the address are incorrect.

Once an order has been submitted, edits can be made if the order has NOT SHIPPED.

No refunds, replacements or credits will be issued for orders confirmed to have been delivered to the address provided in an order.